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Blessing Tosin Olatoyan

IT Support | Virtual Assistance | System Administrator
September 23, 1996
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About Freelancer

Are you in need of an Expert with a wide range of experience in Technical Support, Data Entry, Virtual Assistance, and System and Web Administration? Search no more! Connect with a professional with over five years of experience in providing technological solutions, debugging, solving operating system issues, troubleshooting hardware and software issues, virtual assistance, ticketing systems, scheduling, preserving data integrity, excellent customer care service, and a proven track record in facilitating effective communication, teamwork coordination, and accurately executing diverse tasks. Technical Support Expertise: As a Tech Support Specialist, I provide technical support via phone, email, or chat, troubleshooting and resolving IT-related issues promptly and professionally. My in-depth knowledge of various software and hardware systems allows me to effectively tackle technical issues and ensure seamless operations for your business. I set up and configure new computer systems, ensuring they meet company standards and user requirements. Data Entry Expertise: Possessing meticulous attention to detail, I demonstrate proficiency in data entry responsibilities. Whether it involves the organization and input of information, database maintenance, or managing extensive data sets, I guarantee efficiency and accuracy in every keystroke. Customer Care Service: As a customer care support, I understand the importance of ensuring a high level of customer satisfaction. I have managed and resolved customer inquiries and issues and provided outstanding service to customers. I’m skilled at resolving inquiries, handling concerns, and ensuring a positive experience for all parties involved. Virtual Assistant: Elevate your productivity with a virtual assistant who goes beyond the basics. I aim to be your reliable ally in task management. I managed emails, bookings, and scheduling appointments, ensuring a positive customer experience. I am committed to being your support system, allowing you to redirect your time towards more strategic pursuits. Why Select My Services: Distinguished by an unwavering dedication to excellence, problem-solving abilities, and unparalleled adaptability, I emerge as the ideal choice. A rapid learner and collaborative team player, I seamlessly adapt to culturally diverse environments and varying time zones. Using modern-day tools, I communicate effectively across all levels of management, ensuring a streamlined and collaborative experience.

My skills include but are not limited to:

• Microsoft Office: Excel, Outlook, Word, PowerPoint. • Data Entry • Customer Service • Troubleshooting • Salesforce, Jira, Zendesk • MS Azure Active Directory • Malware Removal • Slack, Zoom, Trello • Opsgenie, Confluence • SharePoint • WordPress • Web Administration • Email Automation • Email Management, Correspondence, and Chat Support. • Canva: creating flyers, logos • Zoho Campaigns & Designs • Data Visualization and Extraction • Transcription and Conversion • Web Administration • Customer Feedback, Database, Inquiries • Google Workspace: Sheets, Calendar, Forms, Mail, Voice etc. • Scheduling, Travel Arrangements, Itineraries. • Tasks and Events Management.

Committed to maintaining a work-life balance, attention to detail. Dedicated to providing swift solutions, I am goal-oriented, open-minded, and eager to learn. Embracing changes for the smooth operation of both employers and customers, I am well-versed in modern technology. Your time in reading my overview is appreciated. Anticipating a productive collaboration, and don’t hesitate to reach out when needed.

Education

D
2023 Data Entry and Tech Support
INSTRUCTOR HOME, ATLANTA, USA

• Microsoft Office: Excel, Outlook, Word, PowerPoint. • Data Entry • Customer Service • Troubleshooting • Salesforce, Jira, Zendesk • MS Azure Active Directory • Malware Removal • Slack, Zoom, Trello • Opsgenie, Confluence • SharePoint • WordPress • Email Automation • Email Management, Correspondence, and Chat Support. • Canva: creating flyers, logos • Zoho Campaigns & Designs • Data Visualization and Extraction • Transcription and Conversion • Web Administration • Customer Feedback, Database, Inquiries • Google Workspace: Sheets, Calendar, Forms, Mail, Voice etc. • Scheduling, Travel Arrangements, Itineraries. • Tasks and Events Management.

M
2023 MA in Public Health
NOTTINGHAM TRENT UNIVERSITY, UK MA in Public Health
B
2019 BSc. in Pharmacy
NATIONAL UNIVERSITY OF PHARMACY, UKRAINE BSc. in Pharmacy

Work & Experience

I
June 2020 - Present IT SUPPORT SPECIALIST | CUSTOMER SUPPORT
XANDRIA STAFFING INC ATLANTA, GA, USA

• Provide technical support via phone, email, or chat, troubleshooting and resolving IT-related issues promptly and professionally. • Experience in installation and support of technical products. • Monitor software vulnerabilities and ensure that updates and patches are deployed promptly to maintain system security. • Set up and configure new computer systems, ensuring they meet company standards and user requirements. • Log and track all service requests and incidents via our ticketing system, ensuring accurate documentation and a timely resolution.

W
April 2023 - July 2023) WELLBEING SUPPORT
TRENT BRIDGE COMMUNITY TRUST NOTTINGHAM, UK

• Built positive customer relationships that encouraged, motivated, and built trust. • Recorded accurate documentation while maintaining confidentiality and adhering to GDPR policies and guidelines. • Made timely decisions, based on customer needs, and referred them to appropriate help and support. • Provided health education to patients and promoted a healthy lifestyle to encourage behavioral change.

S
August 2019 - June 2020 SYSTEM ADMINISTRATOR | TECHNICAL VIRTUAL ASSISTANT
SWEET HOME GEORGIA LLC NORCROSS, GA, USA

• Provided administrative support to clients, managed emails, bookings, and scheduling appointments, ensuring a positive customer experience. • Integrated and synchronized booking platforms, such as iCal calendars, to prevent double bookings. • Installed, configured, and maintained the hotel organization's computer systems, servers, and networks. • Respond to guest inquiries and concerns promptly and professionally. • Regularly updated patch systems to safeguard against potential security threats.

Skills

Zendesk
100%
Data Entry
100%
Salesforce
100%
Microsoft Office: Excel, Word, PowerPoint, Teams
100%
Customer Service
100%
Troubleshooting
100%
Jira
100%
Malware Removal
100%
Email Management, Correspondence, and Chat Support.
100%
Email Management, Correspondence, and Chat Support.
100%
Data Visualization and Extraction
100%
Transcription and Conversion
100%
Email Automation
100%
Google Workspace: Sheets, Calendar, Forms, Mail, Voice
100%
Scheduling, Travel Arrangements, Itineraries.
100%
Zoom, Trello, Slack
100%
Excellent communication skills
100%
Attention to details
100%
Adaptablee and Proactive
100%
Canva
100%