Chinonso Angela Nnajiokoh
-
Project Success0
-
Total Service0
-
Completed Service0
-
In Queue service0
About Freelancer
As a customer service Representative with extensive experience in providing excellent customer service through managing phone and queries. I’m organized, resourceful and very efficient with good listening and problem-solving skills, as well as expertise in data entry and records management, I was able to achieve a 92% satisfaction rate among customers. I am highly equipped to handle customer complaints and inquiries with tact and diplomacy, providing effective solutions and ensuring accurate documentation. My motivation lies in maintaining customer satisfaction and contributing to the success of the organization. I possess a proven ability to establish a strong rapport with clients and consistently exceed production targets.
I am friendly, emphatic, customer-centric, courteous, persuasive, attentive, detailed, patient, and a great communicator with strong natural problem-solving skills.
Below are some of the skills I offer
• Microsoft Suites: Outlook, Word, Excel, PowerPoint
• Admin Support – Office Management.
• Chat Support (Outbound and Inbound)
• Zoom, Meet, Slack, monday.com
Education
Work & Experience
My duties effective listening and communication abilities, endurance and the capacity to manage various client scenarios, answering questions from customers, handling complaints, supply product details, and handling orders or returns. I also frequently update data, manage customer accounts and keep records.