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Chinyere Emeka-Ojo

Data Entry | Customer Support
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About Freelancer

  1. Meticulous Data Entry Specialist and dedicated Customer Support Specialist, that brings a unique blend of precision, efficiency, and professionalism to the table. With over 6 years of proven track record in managing large datasets and providing exceptional customer service, I thrive in environments that challenge my ability to multitask and maintain unwavering attention to detail. I have proficiency in CRM Tools and Data Management Software, a keen eye for accuracy, strong creative and analytical skills, and excellent communication.

Education

B
2011 Bachelor of Science
Madonna University, Okija, Anambra State, Nigeria

Bachelor of Science in Physiology

D
2024 Data Entry and Technical Support
Instructor Home INC, Atlanta, Georgia, USA.

Certificate in Data Entry and Technical Support

Work & Experience

D
January 2023 Data Entry
Xandria Consulting INC, Norcross, Georgia, USA.

*Enter information into electronic databases or spreadsheets. *Verify data accuracy and completeness. *Transcribe records and ensure that transcribed records match the original material. *Maintain databases and update existing data figures. *Attend to data queries and report any major data errors to management. *Adhere to best data management practices and maintain a high standard of accuracy and efficiency

C
March 2021 - January 2023 Customer Support
Sweet Home Georgia LLC,

*Answered incoming customer inquiries via phone, email, and chat platforms. *Handled and resolved incoming issues and request via ticketing systems, life chat, email, and phone calls. *Provided accurate and timely responses to questions about products, services, and account details. * Processed orders, forms, applications, and requests for refunds or exchanges. *Ensured all customer transactions are completed efficiently. *Maintained Customers' records by updating account information in the company’s database after every interaction. *Collected customer feedback through surveys, questionnaires, and direct communication.

E
September 2020 - December 2022 Educator
Teach for Nigeria

• Developed and issued educational content including notes, tests, and assignments. • Supervised classes to ensure all students are learning in a safe and productive environment. • Allocated and graded homework, assignments, and tests. • Developed an effective education program to meet all student requirements and maintain effective communication with all students. • Designed and implemented all lesson plans for district curriculum program. • Prepared all requirements and ensured compliance to all students’ learning styles. • Maintained confidentiality of all student records and coordinated with all school administrators for all classroom teaching. • Ensured compliance to all school systems and all board of education policies and participated in all assigned classes as per schedule.

Skills

Data Entry
100%
CRM Tools
95%
Ticketing
95%
Email Automation
100%
Microsoft 365
100%
Google Workspace
100%
Microsoft Azure AD
90%
Graphics and Logo Designing
100%
Excellent Communication Skills
100%
Teamwork
100%
Critical Thinking
90%