Stella Kelechi Ndubueze
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About Freelancer
I am a Certified Customer Care Representative, Certified Data Entry Specialist and an Expert Virtual Assistant & that is fluent and articulate in communication (verbal, written and conversational English), a good email manager (outbound and inbound) with over 5years years of practical remote work experience and a specialty in providing virtual support in Data entry, ticketing and issues resolution for customers.
I have Practical Data entry, Live Chat, Customer Service, Email and Call Centre Support Experience in the virtual space, I provide online and real-time customer service to walk-in visitors, introduce products, take in complaints, resolve issues instantly where possible or escalate to the back-end sales team.
I am customer-centric, courteous, friendly, emphatic, persuasive, attentive, detailed, patient, and a great communicator with strong natural problem-solving skills and electrifying warmth to customers and I have strong client management skills.
I am proficient in ;
• Google Workspace: Sheet, Doc, Calendar
• Microsoft Suites: Outlook, Word, Excel, PowerPoint
• Admin Support – Office Management.
• Email Management and Chat Support (Outbound and Inbound)
• Zoom, Meet, Slack, Lucky Orange, HubSpot
I am tech-savvy and can easily navigate any software, this is an edge as I have used a handful of software to help manage the everyday working processes of my superiors and clients.
I have a functional Home Office with vital work tools in place – steady electricity (Backup Generator, Solar Light and Inverter), unlimited internet connection, a noise cancellation headset, a computer, and a mobile phone.
Thank you for your interest in my profile. I look forward to working with you.
Education
This Course taught me technical skills and gave me a strong understanding of Google Workspace, Microsoft Excel or other database software. It enhanced my knowledge of word processors, like Microsoft Word, WordPress, and Google Docs It also helped me acquire excellent typing and transcription skills, including typing at fast speeds. compiles and verifies data to ensure accuracy while appropriately formatting it. This includes preparing documents for entry and transcribing from paper formats into computer files using manual entry or scanners- total digitization of systems from scratch to finish. The course also covers training on how to provide remote technical support to clients in Troubleshooting problems, providing remote technical assistance to users- step-by-step solutions via phone, performing System Maintenance and assisting with Installation Tasks, and diagnosing and resolving network connectivity issues -stable internet connections, VPN access
This course teaches how to achieve customer satisfaction and have them return for more. It teaches the skills required and ways to listen to customer concerns, answer customer questions, and provide information about the company's products and services. It also provides learning on how to take orders and set up new customer accounts on the software database
Work & Experience
Attend to guest inquiries on emails & social media platforms. Cold Calling and Appointment setting for clients and Heads of Units Timely escalation & resolution of complaints to avoid negative reviews Customer feedback tracking and analysis. Social media promotion of the property via posts, flyers, pictures , etc Prepares Customer invoices upon Check-out using Excel. Handles volume of Inbound and Outbound calls daily-over 50 calls
Preparing of basic dashboards, presentation slides, sheets for decision making. Email management & Chat Support Scheduling of Meetings on behalf of the CEO and taking of Notes during such meetings. Writing of Reports and responding to Memos Management of Emails, E-Chats and Calendar (send mails and reply) Task Management using Trello, WhatsApp, Slack Management of Company social media pages. Research for data using SEO