Chika Okere

 Communicating with dispatch drivers and brokers to facilitate loads.  Maintaining logs of trips, hours, and other pertinent information for quality assurance and compliance.  Managing and maintaining user permissions, and security roles with Azure Active Directory.  Ensuring data accuracy and data protection against unauthorized access by creating firewalls and multiple-factor authentication.  Create and edit content for the company's website, blog, and social media accounts.

 Dealt with customer support requests and logged support tickets via phone calls, emails, and chats.  Responded to high-volume ticket alerts produced by our monitoring system using Opsgenie.  Assisted in troubleshooting issues and finding the root cause using diagnostic tools, analyzing logs, and resolved technical problems encountered.