Magdalene Mnena Tyover
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About Freelancer
As an executive virtual assistant with over six years of experience, I specialize in delivering specialized administrative help. I excel in scheduling, travel plans, customer feedback handling, calendar management, and other work using a variety of applications, including Microsoft Office and Google Workspace.
I am also a seasoned tech support specialist with a track record of success. Expertise in diagnosing and fixing hardware and software issues, delivering exceptional customer support, and guaranteeing a smooth user experience. Expertise in troubleshooting, system optimization, and the use of remote assistance tools. I am committed to providing clients with timely and effective solutions.
I am a collaborative team member who can adjust to various environments and time zones and am skilled in communication at all management levels. My expertise spans platforms such as
• Zendesk
• Trello
• Microsoft PowerPoint
• Malware Removal
• HubSpot
• Website Administration
• High-volume tickets
• Technical Support
• Graphics and Design
• Salesforce
• Email Automation
• Lead Generation
• Inbound and Outbound Calls
• Project Management
• Project Coordination
• Jira
• SharePoint
as well as expertise in jobs ranging from data entry, profiling, and visual design using platforms such as Canva.
I maintain a great work-life balance while providing real-time solutions with a 100% success rate. I am dedicated, detail-oriented, and resourceful. As a goal-oriented and open-minded professional, I am eager to embrace change and train for the benefit of your business.
Thank you for taking the time to go over my profile, and I look forward to the opportunity to work with you. Please get in touch with me; I’m only a message away.
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Education
Bachelor of Technology in Microbiology
Work & Experience
* Respond to inquiries and provide customer service via email. phone, or chat. * Process bookings, cancellations, and refunds in a timely and efficient manner. * Works closely with Airbnb hosts to ensure a positive experience. for guests. * Handle issues or questions that arise during or after a guest's stay. * Maintain high accuracy and attention to detail when bookings and other tasks.
* Performed various tasks such as word processing, spreadsheet, database maintenance and utilized computer technology. * Performed quality control checks to identify and correct errors. * Worked closely with other members of the team to ensure the smooth operation of the company's data systems. * Regularly updated and maintained databases to ensure data consistency. * Adhered to confidentiality protocols when handling sensitive information.
* Attended to customer inquiries about bank products and services such as loans and investments. * Processed customer transactions, including deposits and withdrawals. * Identified and resolved customer issues, and provided solutions with positive customer experience. * Maintained customer records and uploaded account information.
