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Ujunwa Blessing Egbeji

Customer Service and Tech Support Specialist
April 19, 1986
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About Freelancer

I have over four years experience as a virtual assistant focused on maximising success by offering expertise in problem solving with proven track record of successfully managing multiple projects. Top-notch communicator with excellent time management, administrative and customer service skills.

Education

B
2010 Biochemistry
Chukwuemeka Odumegwu Ojukwu University

BSc in Biochemistry

N
2016 Nutritional Biochemistry
Chukwuemeka Odumegwu Ojukwu University

MSc in Nutritional Biochemistry

D
2023 Data entry and Tech Support
Instructor Home Inc. Atlanta USA

Certificate of completion in Data entry and tech support and Systems Administration.

Work & Experience

I
2021 - Till date IT Help desk Specialist
Xandria Tax Consulting Inc, USA

*Providing technical assistance and support to end-users regarding software, network and other related issues. *Install, configure and update computer systems, softwares and other peripherals. *Perform routine maintenance and monitoring of systems, including backups, security updates and antivirus scans. *Documents all support activities including troubleshooting steps, resolutions and user interactions in the ticketing system using Salesforce.

Skills

Microsoft office suite
100%
Canva
100%
Zendesk
100%
Salesforce
100%
Jira
100%
Sharepoint
100%