Amanda Mzamber Angegher
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Total Service1
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About Freelancer
Possess strong technical support and troubleshooting skills with 7 years experience in working independently as well as with a team to execute difficult tasks. Expert use of diverse CRM and project management tools to carry out tasks in ensuring customer satisfaction in line with the company’s policies.
Below are some of my skills that might not cover all I do.
• Troubleshooting
• Malware Removal
• Website Administration
• High Volume Tickets
• Data Visualization
• Data Extraction
• Social Media Management
• Technical Support
• Research
• Content Writing
• Graphics and Design
• Canva
• Salesforce
• Email Automation
• Email Marketing
• Lead Generation
• Inbound and Outbound Calls
• Project Management
• Project Co- ordination
• Jira • Trello
• Zendesk
• HubSpot
• SharePoint
• Microsoft PowerPoint
Video
Education
Work & Experience
• Confirm reservations booked online with guests by phone in order to ensure understanding and adherence to all rental policies and guests’ satisfaction with their vacation experience. • Receive and respond to inquires from potential guests via open phone, and email. • Assist with over flow call volume on guests in- house matters, including cancellations and escalated guests’ issues.
• Worked with Clients to understand specific required roles, develop the pipeline and execute on searches using SEO writing methodology • Continuously kept up to date with the client’s broader business opportunities and challenges, responding as needed to support business execution. • Updated customer information in CRM to reflect current contact and activity information
• Set and achieved sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media) • Provided honest and confident feedback to customers about style and fit. • Tracked and documented all customer issues in our ticketing system using Salesforce
