Amuwaoluwa Ajigboye
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About Freelancer
- An experienced IT Support specialist and Customer Service professional with over four (4) years of experience in providing first line to mid-level support technical and non-technical support to businesses. Highly skilled in prioritizing tasks in a fast-paced environment, and knowledgeable in utilizing a wide range of technologies including as project management tools, CRM, tools, analytic tools, word processing tools, and graphic design tools. A confident team player with excellent multitasking abilities, and committed to delivering outstanding support.
Skills: Customer Service | Research | Troubleshooting | Microsoft 365 | Data Management | Report Writing | Email Management | SEO Optimization | Helpdesk Support | Online Chat Support | CRM Software | Technical Writing | Project Management
Education
How Operating Systems work with other hardware in a computer system | Installing, configuration, and maintaining different types of OS | Design, maintain, and troubleshoot websites | Creating backup, updating system versions, applying security patches | User experience management.
Database Management | Systems Analysis and Design | Data Structure and Algorithms | Introduction to Artificial Intelligence.
Work & Experience
- Manage system settings, configurations, and permissions. - Complete tasks such as ticketing, logging calls, resolving client concerns, and escalating issues to the appropriate channels - Monitor software vulnerability and ensure that updates and patches are deployed promptly to maintain system security
- Quickly respond to emails and phone calls - Provide support on assigned projects using project management tools like Trello - Manage short-stay bookings for listed properties on online booking platforms - Manage invoice reconciliation - Setup appointments, virtual meetings, and manage calendar bookings using tools like iCal to integrate schedules - Verify, update, and retrieve data from the database as requested
