Chinenye Uzoma Abuka
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About Freelancer
Hello, thank you for checking out my profile.
Do you need an expert to help you communicate and interact professionally and in a timely manner on your ecommerce website, social media or other messaging platform? Do you need a community moderator or someone to manage your groups or pages, chat with your clients one on one or in a group on different platforms?
Do you need an online research or data entry expert, who can input data into different database like excel, sheet or someone to convert your documents from one format to another like PDF to word or screenshot to word?
If so, HIRE ME. Every successful person or organization needs someone like me in the background to make processes run smooth.
My name is Chinenye Abuka, a customer support specialist with a certificate in customer service from Alison, a Virtual Assistant with honors certificate from ALX (African Leadership Academy), and a Data entry and Tech support specialist certificate from InstructorHome Inc, USA. With over 13 years of work experience, I have been supporting different organizations and individuals in various capacity, with the aim to promote customer experience and organic growth.
From communicating live on your ecommerce sites, social groups or chat platforms, to being a moderator or admin to your community on various platforms or converting your documents from one format to the other, to conducting a comprehensive online research, data entry and even sending you a pictorial report of the data, I am available to do all these and more for you.
I can also help you handle your projects and personal tasks like organizing and storage of your document, minutes writing, transcribing your podcast, interviews and general transcriptions.
My communication and verbal skills, with my ability to manage time and multitask will bring value to our organization or personal life. Being proactive, following instructions and delivering quality service reduces pressures on you.
Delegate your administrative tasks to me and allow me reduce these pressures! My priority is to meet and surpass your expectations.
Some of my top skills and tools are;
• Live chat support
• Customer service
• Online research and data entry
• Virtual assistance
• Administrative support
• Tech support
• Data extraction
• Transcribing
• Transcriptions
• Project management
• Social media support
• Google workspace; docs. Forms, sheet, calendar
• Microsoft office tools; MS word, excel
• Woocommerce
• Jira. mailchimp, Asana, Zoho
• Zendesk, hubspot
• Canva
• Telegram, Zoom, Slack, Google Meet
I am super excited and ready to join your team for long term or short-term projects so let’s get on a call and get the ball rolling.
Education
Here I acquired the knowledge and application of Laws in the federal republic of Nigeria.
Here I learnt technical skills that eqquiped me with skills assist clients in a professional and timely manner. I also got a strong understanding of database software like Google workspace. This course enhanced my knowledge of Microsoft Excel and facilitated an increase in my typing speed. I am able to input data on various database and provide remote and onsite technical supports.
This Course gave me a strong understanding of Google Workspace which include google form, meet, docs and more. It also intimated me in acquiring transcription skills, inbox management, project management and providing administrative support to executives and corporate organizations.
From this course, I acquired the skills to treat customers as the king they are while following company policies. I learnt phone and chat etiquette and enhanced my communication skills. I learnt to practice active listening while showing empathy in answering questions and providing information to prospective or returning clients.
Work & Experience
As the executive assistant to the Academy Director, I assisted in the creation and execution of the 8-weeks internship for the Cohort 1 Participants. I successfully organized office event to facilitate team bonding and created surveys, reports and presentation to assess the learning goals.
I manage the talents who provide support to subscriber business founders. I moderate the online community which houses business founders in Africa, UK and Europe. I recommend service offerings to subscriber businesses to facilitate sales and networking.
I started as a sales executive for Luxury Men shoes where I interacted with over 100 clients via calls, chat and on site. I exceeded monthly targets consistently and increased the number of returning customers by 50%. I attained a role of training new employee in customer service and interacted with VIP clients where cultivated strong and lasting customer relationship and satisfaction.
