Paulina Oluwaseun Ugbede

Are you looking for an effective Executive Assistant with proven track record of delivering excellence and competence? I am your perfect fit.

Providing technical customer support with over 5 years of expert services in handling support requests across communication channels like emails, live chats, inbound and outbound calls. Experience entails generating leads, making cold calls, booking appointments, email handling, live chat support, Customer service, Virtual Assistant, Admin support, telemarketing, Human Resource functions, and Training.

● Fluent in English language.
● Can write fluently with a speed of 40-45wpm.
● Empathetic, patient and honest.
● Constant Power Supply
● Great Network Connectivity.
● Value team work and regular communication during a project or task.

Set skills includes;
● Excellent Customer Service
● Clear communication skill
● Amazing telephone etiquette
● Attentiveness
● Emotional intelligence
● Creativity and Resourcefulness
● Empathetic
● Patience
● Managing teams
● Professional Voice
● Excellent Written and Verbal Communication Skills
● Flexible
● Quick Learner
● Problem Solver
● Ability to prioritize task and manage time to meet deadlines
● Ability to persuade and influence
● Personable and easily build rapport
● Confidentiality

Proficiency in the following tools:
♧ Microsoft Office Suite
♧ G Suite
♧ MS Word & Excel
♧ Zoho
♧ Azure A.D
♧ Salesforce
♧ SLAs
♧ SEO
♧ Hotspot
♧ Canva
♧ Zendesk
♧ Microsoft 365
♧ Sharepoint and Jira.

Familiar with Slack, Zoom, Google Workspace, Telephony, Skype and other CRM tool.