Hassan Abdullahi
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About Freelancer
Hello,
I am Hassan, a versatile professional who excels at wearing multiple hats in the fast-paced world of tech support, data entry/management, and customer support.
What do I bring to the table? Over 4 years of experience and a diverse skill set in Microsoft Office 365, CRM tools, and proficient use of project management software.
My goal as a Tech Support Specialist is to provide seamless solutions to complex technical issues while ensuring end-user functionality. I thrive on challenges, and with a customer-centric approach, I strive to not only resolve issues but also equip users with the knowledge they need to confidently navigate their systems.
As a Data Entry Clerk, I am dedicated to ensuring data accuracy and efficiency. My meticulous attention to detail ensures that information is entered not only on time but also precisely. I recognize the critical role that data plays in driving organizational success, and I am passionate about contributing to that success with my data management skills.
In the field of customer support, I am dedicated to providing exceptional service by leveraging my skills in email automation, and campaigns, and proficiency in various CRM tools such as Zendesk, Salesforce, and Zoho. I recognize the value of a consistent virtual experience and am committed to ensuring customer satisfaction through timely, effective communication and problem resolution.
SKILLS:
>> Zendesk
>> Salesforce
>> High volume in-bound and out-bound calls
>> Calendar Management
>> Email automation & campaigns
>> Microsoft Word
>> Microsoft Excel
>> Zoho
>> Azure Active Directory
>> Outlook
>> PowerPoint
>> SharePoint
>> Malware removal
>> Canva
>> Data Entry
>> Transcription of Video speech, minutes of meetings into text.
>> Conversion of Word/Excel to PDF
>> Conversion of Spreadsheet/Google Doc to PDF
I am eager to contribute my personal and professional qualities such as technical prowess, adaptability, and commitment to a dynamic team, thereby contributing to the organization’s success.
I have a fully functional home workspace with needed work tools such as a consistent electric power supply, a dependable at all times internet access connection, a computer, and a mobile phone.
Please do not hesitate to contact me if I am what you are looking for. Thanks
Education
Work & Experience
>> Installation and configuration >> Run Diagnostic >> Resolve issues via MS Teams representing staff-generated technical requests or problems and troubleshoots technical issues to maintain productivity. >> Use Zoho CRM for email campaigns and prospective lead surveys. >> Troubleshooting network and software issues. >> Maintain appointment calendars and schedule appointments for IT management via Google Calendar and Zoom.
>> Created & maintained guest logs and inventory spreadsheets. >> Promptly responded to inquiries and requests from prospective guests via Zendesk ticketing. >> Extracted and created daily reports on occupancy status and guest feedback to the management team via Ms Excel. >> Liaised with housekeeping and maintenance staff to address requests and complaints made by guests via Teams
>> Handled high volume calls, emails, including filtering, responding to, and escalating issues to the right department as necessary. >> Support the sales team in custom orders, refunds, and payroll, scheduling, and appointment administration. >> Reached out to customers to bake custom-made bread based on their needs.
