Nnenne Adani
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About Freelancer
Customer Service Excellence: I have over 3 years of experience in customer service, both in-person and remotely. I am skilled in handling customer inquiries, resolving issues efficiently, and maintaining a positive and professional demeanor at all times. My goal is to ensure customer satisfaction and foster long-term relationships.
Versatile Virtual Assistance: As a virtual assistant, I am adept at managing administrative tasks, scheduling appointments, coordinating meetings, and organizing files. I am highly proficient in various communication platforms and project management tools, enabling seamless collaboration and efficient workflow.
Strong Communication Skills: I possess exceptional written and verbal communication skills, allowing me to effectively interact with customers, colleagues, and stakeholders. I am fluent in English and Igbo Languages and comfortable adapting my communication style to diverse audiences.
Tech-savviness: I am well-versed in a wide range of software applications and tools. I am a quick learner and can adapt to new technologies and systems with ease.
Time Management and Organization: I have a proven track record of managing multiple tasks simultaneously, prioritizing deadlines, and delivering high-quality work in a timely manner. I am detail-oriented, ensuring accuracy and efficiency in my work.
Education
Microsoft word Microsoft Excel Salesforce Canva Zendesk Transcription SharePoint Jira Troubleshooting Data Visualization and Extraction Email Automation
Masters Of Science in Business Administration
Work & Experience
Handling Customer’s Information Maintaining Customer database using Salesforce, HubSpot Evaluate the customer’s request and communicate to the appropriate team Log Support ticket, workflow and reduce response time using Zoho, Zendesk