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Nnenne Adani

Virtual Assistant | Customer Service
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About Freelancer

Customer Service Excellence: I have over 3 years of experience in customer service, both in-person and remotely. I am skilled in handling customer inquiries, resolving issues efficiently, and maintaining a positive and professional demeanor at all times. My goal is to ensure customer satisfaction and foster long-term relationships.
Versatile Virtual Assistance: As a virtual assistant, I am adept at managing administrative tasks, scheduling appointments, coordinating meetings, and organizing files. I am highly proficient in various communication platforms and project management tools, enabling seamless collaboration and efficient workflow.
Strong Communication Skills: I possess exceptional written and verbal communication skills, allowing me to effectively interact with customers, colleagues, and stakeholders. I am fluent in English and Igbo Languages and comfortable adapting my communication style to diverse audiences.

Tech-savviness: I am well-versed in a wide range of software applications and tools. I am a quick learner and can adapt to new technologies and systems with ease.
Time Management and Organization: I have a proven track record of managing multiple tasks simultaneously, prioritizing deadlines, and delivering high-quality work in a timely manner. I am detail-oriented, ensuring accuracy and efficiency in my work.

Education

D
2023 DATA ENTRY AND TECH SUPPORT
INSTRUCTOR HOME ATLANTA GEORGIA

Microsoft word Microsoft Excel Salesforce Canva Zendesk Transcription SharePoint Jira Troubleshooting Data Visualization and Extraction Email Automation

M
2017 MSc Business Administration
Nnamdi Azikiwe University Awka

Masters Of Science in Business Administration

Work & Experience

D
2021 - 2023 Data Entry| Customer Support| Virtual Assistant
Xandria Staffing Inc Atlanta

Handling Customer’s Information Maintaining Customer database using Salesforce, HubSpot Evaluate the customer’s request and communicate to the appropriate team Log Support ticket, workflow and reduce response time using Zoho, Zendesk

Skills

Zendesk Jira MS Office
80%