Kelicha Nwangwu

I am customer service representative and a data entry specialist with a keen eye for detail and a deep commitment to customer satisfaction, I excel at ensuring accuracy, efficiency, and exceptional service in every aspect of my work.

My skills include proficiency in Microsoft Excel, Word, and Google Spreadsheet to transform data, also using CRM tools like Zoho and Zendesk in effectively resolving customer issues and Trello as a visual project management tool for organised task tracking and collaboration with my team. I take pride in learning fast and up-to-date technology and trends in ensuring that my work is always effective.

I understand that every customer is unique, with their own set of needs and concerns. That’s why I take the time to listen actively, empathise and tailor my responses to provide personalised solutions. I aim to build trust and rapport with every customer, ensuring that they feel valued, respected, and supported throughout their interaction with me.

As a team player, I thrive in collaborative environments where open communication and constructive feedback are encouraged. I believe that when we work together, we can achieve great things.

So if you’re looking for a customer care representative and data entry specialist who is not only detail-oriented and tech-savvy, but also empathetic and passionate about delivering exceptional service – you’ve found the right person! Let’s connect and impact the world greatly.