Nnenna Ann Nwokoye
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About Freelancer
Hi,
If you are looking for a dynamic, dedicated and efficient customer support and administrative assistant to streamline your administrative tasks. Look no further! As an effective Virtual Assistant with an eye for organization, and a proven track record of providing excellent top-notch administrative support services to clients across a wide spectrum of administrative activities. I aim to make your life easier, and at the same time support your firm. My services include but are not limited to:
* Providing introductory information to new customers.
* Ensuring that customers are satisfied with products or services.
* Follow up with clients or customers to check that they’re still satisfied with any purchases.
* Letting customers or clients know about additional products or services.
* Determining the quickest, most effective ways to answer a client’s or customer’s questions.
*Escalating queries and concerns.
* Troubleshooting common issues with a product or service.
* Working with a team of CSRs and other departments to find appropriate solutions to customer Support.
* Data Entry
* Billing
* CRM: Zendesk
*Microsoft Word
* Microsoft Excel
* SharePoint
* Lead Generation
If you have any questions, kindly feel free to contact me and I will happily provide answers to your questions. My loyalty and dedication to my duties make me special
Nnenna
Education
Work & Experience
* Handle support calls, compiling, extracting, verifying and updating data of new and existing customers in the internal database to resolve customer tickets and minimize complaints. * Complete projects ranging from, but not limited to email management, schedule coordination, spreadsheet creation and preparing reports. * Email clients as needed regarding project completion. * Answer customers' questions, confirm load availability and shipments and respond to customers' feedback. * Identify and solve problems with customer's orders.
* Undertook basic trouble shooting tasks encompassing network and software concerns. * Carried out regular customer interfacing, email management and customer booking. * Maintained accurate and up - to - date records of guests interactions, issues and solutions in the help desk ticketing systems. * Created and maintained product listings. * Assisted in evaluating and deploying software and updates.
* Handled account opening and updating in the company internal database * Resolved and logged in customers complaints. * Educated customer on various bank products and services. * Handled calls, inquiry and incidents. * Determining the quickest, most effective ways to answer a client’s or customer’s questions. *Escalating queries and concerns.
