Rachael Chioma Otuonye
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About Freelancer
Hello,
I am Rachael a Customer Support and Data Entry specialist . I am skilled at communicating with customers effectively, managing customers inquires, complaints, and providing solutions in a timely and efficient manner.
I have had more than 7 years experience in communicating with customers through various channels such as email, chat , and phone. I am well versed in using different customer support software such as Zendesk, Salesforce and Zoho that have enabled me to efficiently handle tickets and track customer inquiries.
As an expert Virtual Assistant I am ready and available Now to start up a remote job, I am very good at multitasking and a good team player as well.
My expertise skills :
– Microsoft office, Word , Excel, PowerPoint, Outlook
– CRM Zendesk
– Sales point
– SharePoint
– Zoho
– Canva
– Microsoft Azure Active Directory
– Format Convertion
– Customer Service
– Email Automation
– Igbo Translation
– Marketing Campaign
– Trouble Shooting
– Word Press
– Microsoft 365-
– Google Docs
– Chat / phone Support
Please kindly drop me a message for further discussion .
Thank you for checking out my profile .
Education
This course enhanced my knowledge on word processors like Microsoft word , outlook , PowerPoint , WordPress and Google Docs. It also help in my typing and transcription skill at a high typing speed. The course also provide remote technical assistance to clients in troubleshooting problems and step by step solutions via phone and email.
This course helps to sharpen my communication skills and speak fluently with customers . It also help to manage customer complaints and inquires and provide solution in a timely and efficient manner.
Work & Experience
Serves as a customer point of contact for managing customers software by email and phone Ensure information is accurate and valid by creating and updating records Develop and maintain comprehensive knowledge of software issues , engaging with our product and engineering teams to solve more complex issues.
Evaluate customer product request and communicated required information to sales team in a more concise manner Performed various task such as Word processing, Spreadsheet , Database maintainance and utilize customer technology.
