Blessing Eze
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About Freelancer
Making the happiness and loyalty of your customers a priority is what an expert, detail-oriented Customer Service Representative/ Data Entry Specialist can do for you. Using my strong knowledge of software and appropriate technology to get work done and exceed expectations in your organization.
Worked with many companies and facilitated relationships between them and their clients. Attended to customers through phone calls, emails, chats, and escalating issues to the appropriate supervisor. Listened actively to understand and ensure customer’s satisfaction.
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Work & Experience
Collected and analyzed customer feedback for service improvement. Engaged with customers via Zendesk chat and calls to address inquiries, resolve issues, and provided exceptional customer service. Maintained a friendly and professional tone in all interactions, and ensured a positive customer experience. Collaborated with team members to escalate complex issues and ensure timely resolution.
Maintained accurate records in our CRM systems. Responded promptly and professionally to customer requests. Performed basic troubleshooting over the phone including guidance on system maintenance Addressed customer's concerns and provided effective solutions that resulted in higher customer retention rates. Collaborated with team members effectively to improve team performance.
Organized and responded to emails as directed. Corrected and modified inaccurate files and records. Scheduled appointments, conference calls and sent meeting reminders Drafted and sent emails on behalf of the employer and prioritized urgent emails ensuring timely responses. Maintained database by entering new and updated customers and account information.
