Ngozi
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About Freelancer
I am an exceptional skilled professional Virtual Assistant and Customer Service Specialist with over 8 years experience and specialty in providing administrative virtual assistance, handling complex schedules, file management and database maintenance with an effective listening skills in handing complaints, providing appropriate solution to customers and working towards achieving result oriented goals in building true partnership for organizational growth.
*l maintain high level of customer satisfaction by conviently providing:
Effect communication and problem solving skills
Inbound and outbound calls
Tech customer support specialist
Research
Project management
Transcriptions
Malware removal
Data extraction
Project Coordination
Social media management
Ticketing
Email marketing
Graphics design
Troubleshooting
Data visualization
Email automation
Content writing
Scheduling meetings.
I am a good team player who is skilled at using:
Microsoft Word
Data Entry
CRM Database; Zendesk,
Microsoft Excel
Creative Designs, canva
Website Administration; WordPress
Microsoft PowerPoint
Salesforce
Microsoft SharePoint
Project Management; Jira
Microsoft Azure Active Directory
Converting PDF to word or word to pdf
Jira
Confluence
Education
Work & Experience
Sorting and entering data into different computer databases. Collation and organizing data. Verifying data completion and accuracy. Maintaining systematic filing.
Providing timely and accurate customer feedback. Keeps proper documentation and filing system. Handling of inbound and outbound calls. Maintains accurate typing skills. Provided help desk support.
