Nneoma Joy Nwamo
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About Freelancer
I am a meticulous detail-oriented Data Entry Specialist with over 8+ years of experience. I have excellent organizational skills, allowing me to efficiently enter and manage data effectively. I understand the importance of data integrity and take pride in my ability to maintain high levels of precision in my work.
I also provide tier 1 tech support as the first contact within the company that the customer speaks with, making it essential for the technical representatives to be ready to resolve issues.
I am a reliable dedicated Virtual Assistant I provide administrative support including email management, scheduling of appointments, organizing calendars, coordinating meetings, and handling correspondence. I also provide personal assistance, customer service, research, content creation, and much more.
Overall I am a patient, helpful, reliable, and friendly virtual assistant, always ready to provide top-notch support to those who need it.
Education
The program equipped me with essential skills in data entry, tech support, virtual assistance, project management, and web administration. I learned how to navigate various software programs and tools used in data entry and tech support, including Microsoft Excel, Microsoft Word, Google Docs, Google Sheets, and customer support platforms like Zendesk. Additionally, the course taught me how to troubleshoot common technical issues and provide effective customer service while working remotely. Through practical assignments, simulations, and interactive discussions, I gained comprehensive knowledge and hands-on experience in data entry and tech support. Overall, this course enhanced my skills and provided me with a solid foundation in data entry, technical support, virtual assistance, project management, and web administration.
I completed a comprehensive accounting course during my time at university. This course delved into the fundamentals of financial accounting, managerial accounting, and auditing. Through lectures, projects, and practical assignments, I gained a strong understanding of financial statements, balance sheets, income statements, and cash flow statements. The course also covered key topics such as cost analysis, budgeting, and financial decision-making. Additionally, I learned about Generally Accepted Accounting Principles (GAAP) and how to interpret and analyze financial data to make informed business decisions. Overall, this accounting course provided me with a solid foundation in accounting principles and the necessary skills to apply this knowledge in real-world scenarios.
Work & Experience
* Maintained appropriate filing of personal and professional documentation. * Maintained the CEO's calendars and reminders for internal/external meetings, appointments, special events, and visitors. * Coordinated travel arrangements and itineraries. * Typed, compiled, and prepared reports, presentations, and correspondence. * Managed databases and filing systems. * Regulated and forwarded calls, providing information, taking messages, and scheduling appointments.
* Processing and maintaining customer orders ensuring accuracy and proper documentation of details such as order numbers, quantities, and delivery requirements. * Review and verify the accuracy of the data entered to ensure that all information is correct and up-to-date, cross-check details with other sources, correct any errors or discrepancies, and identify and resolve data integrity issues. * Scheduling truck drivers and setting up their routes.
* Responsible for entering and updating property listings on the Airbnb platform. This involves accurately inputting details about the property, such as location, amenities, pricing, availability, and any other relevant information provided by the host. * Managing reservations by entering booking details into the system, ensuring the accuracy of guest information, checking availability, and updating calendars accordingly. This will help ensure smooth communication between the host and guests. * Review and verify the accuracy of the entered data to maintain high-quality listings and prevent any potential issues. Cross-checking details with the host, confirming the correctness of photos and descriptions, and ensuring compliance with Airbnb's guidelines and policies. * Communicate with guests via Airbnb's messaging system, providing information, answering questions, and addressing any concerns they may have before, during, or after their stay. Also communicate with the host to gather necessary information, resolve queries, and provide support. * Maintaining accurate documentation of all activities, such as reservation changes, cancellations, guest feedback, and any special requests, to ensure proper record-keeping and facilitate efficient problem-solving when needed.
