Tawakalitu Sulaimon
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About Freelancer
Detailed-oriented and highly organised virtual assistant and data entry specialist with 5 years of experience with a proven track record of accurately and efficiently inputting data into electronic systems. I excel in providing exceptional administrative and managerial assistance to clients. My expertise includes calendar management, travel arrangement, data entry, email correspondence and document preparation among others. I thrive in fast-paced digital environments that demand quick thinking, effective written communication skills, and a solutions-oriented approach. I can manage multiple queries simultaneously while maintaining a professional demeanour. I aim to understand the precise needs of each user inquiry and provide accurate and helpful responses. My unwavering commitment to client satisfaction would be a valuable addition to your organization. I’m keen to show how my expertise can revolutionize your administrative systems, ensuring an outstanding client experience. I strive not only to meet but to surpass expectations, aiming to set new benchmarks in client support and problem-solving. By optimizing processes and anticipating needs, I can help elevate your organization’s efficiency and client relations to unprecedented levels, fostering long-term loyalty and operational success.
Education
Public administration is a multifaceted field that plays a vital role in the functioning of governments and the delivery of public goods and services. It is guided by principles of efficiency, effectiveness, accountability and the promotion of the public interest.
Work & Experience
* Manage client calendars, including scheduling meetings, appointments, and travel arrangements. * Handle email correspondence, including sorting, prioritizing, and drafting responses. * Perform data entry tasks such as creating and updating databases, spreadsheets, and reports. * Provide customer service support, such as responding to inquiries and resolving issues.
* Developed and executed comprehensive email marketing automation campaigns aligned with the company's strategic goals and objectives. * Ensured data accuracy and integrity by verifying, organizing and cleaning customer data files. * Strictly adhere to established guidelines, protocols and standard operating procedures set forth by the employer to maintain data security, privacy and compliance regulations. * Managed and maintained accurate and up-to-date records through effective record keeping practices.
* Managed the day-to day operations in the office including scheduling meetings and appointments, organizing files and handling correspondence with attention to detail. * Acted as a point of contact between the executives, internal and external stakeholders. * Prepared reports, presentations and filling of document. * Answered and effectively directed inquiries to the appropriate personnel or department.
